The primary responsibility of the Long-Term Care Ombudsman program is to investigate and endeavor to resolve complaints made by, or on behalf of, individual residents in long-term care facilities. These facilities include nursing homes, residential care facilities for the elderly, and assisted living facilities. The Long-Term Care Ombudsman Program investigates elder abuse complaints in long-term care facilities and in residential care facilities for the elderly in the counties of Nevada, Placer, Sacramento, Sierra, Sutter, Yolo and Yuba.

The Long-Term Care Ombudsman Program (formerly known as OSNC -Ombudsman Services of Northern California) has transitioned to become a direct service of the Agency on Aging \ Area 4. AAA4 has been designated as the local entity representing the Office of the State Long-Term Care Ombudsman for Planning and Service Area 4, effective July 1, 2016.

If you need to reach the Long-Term Care Ombudsman Program, please call 1.916.376.8910. Our address is 1401 El Camino Ave.  Sacramento, CA 95815.  If you have an emergency outside of office hours, please call the State CRISISline number 1.800.231.4024. This number will answer calls and refer complaints 24 hours a day, 7 days a week.

Volunteering as an Ombudsman

The Long-Term Care Ombudsman Program is a community-supported program. Volunteers are an integral part of this program. The Long -Term Care Ombudsman Program and the Office of the State Long-Term Care Ombudsman are responsible for recruiting, training, and supervising the volunteer Ombudsman representatives.

If you are interested in this specialized volunteer opportunity, you are welcome to contact us for additional information at 1.916.376-8910, or complete the application below and return it to the office.

Volunteer Application

Elder Abuse Prevention

Mandated reporters include care custodians and any person who has assumed full or intermittent responsibility for care or custody of an elder or dependent adult, whether or not paid for that responsibility (Welfare and Institutions Code (WIC) Section 15630(a)). Care custodian means an administrator or an employee of most public or private facilities or agencies, or persons providing care or services for elders or dependent adults, including members of the support staff and maintenance staff (WIC Section 15610.17).

Reporting Abuse in Long-Term Care Facilities:


Ombudsman/ Volunteer Forms