The primary responsibility of the Long-Term Care Ombudsman program is to investigate and endeavor to resolve complaints made by, or on behalf of, individual residents in long-term care facilities. These facilities include nursing homes, residential care facilities for the elderly, and assisted living facilities. The Long-Term Care Ombudsman Program investigates elder abuse complaints in long-term care facilities and in residential care facilities for the elderly in the counties of Nevada, Placer, Sacramento, Sierra, Sutter, Yolo and Yuba.
The Long-Term Care Ombudsman Program (formerly known as OSNC -Ombudsman Services of Northern California) has transitioned to become a direct service of the Agency on Aging \ Area 4. AAA4 has been designated as the local entity representing the Office of the State Long-Term Care Ombudsman for Planning and Service Area 4, effective July 1, 2016.
If you need to reach the Long-Term Care Ombudsman Program, please call 916.376.8910. Our address is 1401 El Camino Ave. Sacramento, CA 95815. If you have an emergency outside of office hours, please call the State CRISISline number 800.231.4024. This number will answer calls and refer complaints 24 hours a day, 7 days a week.