PG&E sends notifications anytime there is a planned Public Safety Power Shutoff (PSPS).
Losing power is hard for those with medical needs. That is why Public Safety Power Shutoffs only happen when people are in danger.
What weather could lead to a Public Safety Power Shutoff?
Get help during a Public Safety Power Shutoff
Help is available to those with medical needs. Support comes from the California Foundation for Independent Living Centers (CFILC). Learn more at cfilc.org
How can you prepare?
Prepare and practice a plan to keep you and your family safe during an emergency. Visit pge.com/disabilityandaging
Stay informed about outages by visiting pge.com/psps for outage maps and other resources.
During a PSPS please answer calls and/or reply to texts from 1-800-743-5002.
Will you need extra help? The California Foundation for Independent Living Centers can help you during a PSPS. Visit disabilitydisasteraccess.org.
Find backup power solutions, safety tips, financing and retailer information on pge.com/backuppower.
The Medical Baseline Program
The Medical Baseline Program, also known as Medical Baseline Allowance, is an assistance program for residential customers who depend on power for certain medical and independent living needs. The program includes two different kinds of help:
A lower rate on your monthly energy bill
All residential customers receive an allotment of energy every month at the lowest price available on their rate. This is called the Baseline Allowance.
Customers who are eligible for Medical Baseline receive an additional allotment of electricity and/or gas per month (approximately 500 kilowatt-hours (kwh) of electricity and/or 25 therms of gas per month). This helps ensure that more energy to support qualifying medical devices is available at a lower rate.
Extra notifications in advance of a Public Safety Power Shutoff
Medical Baseline customers may receive extra notifications as part of this outreach which may include additional phone calls or a door knock to ensure they’re aware and can make preparations to stay safe.
Extreme weather threats can change quickly. Our goal, dependent on weather, is to send customer alerts at 48 hours, 24 hours and just prior to shutting off power. We will do so through automated calls, texts and emails. Notifications are sent by phone, text and email.
Medical Baseline customers may receive extra notifications as part of this outreach which may include additional phone calls or a door knock to ensure they’re aware and can make preparations to stay safe. It is important that Medical Baseline customers acknowledge receipt of a notification by answering the phone and speaking or replying to the text message.